Refund Policy

Online Growth Hub Refund Policy

This policy is provided in English. In the case of any conflict between the English version and any translated version, the English version will take precedence.

Standard Refund Terms

Online Growth Hub collects a partial advance payment of 50% of the total value for any services rendered through their website, This payment is non-refundable once the domain has been booked, hosting has been provided, and the basic design has been shown to the customer.

Exceptions for Advance (Partial) Payments

If the order is for silver, gold, or customized plans and the domain has not been booked, hosting has not been provided, and the basic design has not been shown to the customer within 72 hours of placing the order, the 50% deposit is refundable.

Refund Policy for Second (Full) Payment

After the successful completion of work, Online Growth Hub collects the remaining 50% of the second payment, which is non-refundable.

Digital Marketing (SEO) Services Refund Policy

If you cancel Digital Marketing (SEO) Services, you will not be billed for any future months except for the upcoming month. However, you will not be refunded for the cost of the one upcoming month, present or past months since the service has already been planned, prepared or performed. If you cancel SEO Services within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, you are responsible for paying for that month, but will not be billed for future months.

Mode of Refund

Refunds will be issued based on the mode of payment used to place the order. Credit card, debit card, and internet banking payments will be refunded to the respective accounts. Refunds are typically initiated within 5 working days, but may take up to 7-10 working days for the respective banks to process and reflect in your account.

Refund Time Frame

The time frame for refunds varies based on the mode of payment used. Credit card, net banking, and debit card refunds typically take up to 5 working days from the date of cancellation of the order.

Please contact Online Growth Hub directly with any queries related to their refund policy.

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